Frequently Asked Questions

Everything you need to know about shopping with Heatons Furniture Outlet.

Does Heatons Furniture Outlet offer home delivery?

Yes, we offer professional white-glove delivery services for all our furniture items. Delivery rates are calculated at checkout based on your distance from our main outlet center.

Can I see the furniture in person before purchasing?

Absolutely. While you can shop online, we encourage customers to visit our showroom to experience the quality and comfort of our pieces firsthand before making a final decision.

What is your return policy on outlet furniture?

We offer a 14-day return window for items in original condition. Please note that clearance or 'As-Is' items are final sale and cannot be returned or exchanged.

Do you provide assembly services?

Most of our furniture is delivered fully assembled. For items that require setup, such as bed frames or dining tables, our delivery team can provide professional assembly for a small additional fee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through our third-party lending partners.

Are your products covered by a warranty?

All new furniture items come with a standard 1-year manufacturer's warranty covering structural defects. Extended protection plans for fabric and leather are also available for purchase.